Accreditation Process

All Accredited Installers must, as a minimum:

• Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes
• Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes
• Provide DGCOS administrators with a copy of their current Health and Safety Policy. 
• Carry minimum insurances of a) £5m Public Liability b) £10m Employers Liability
• Provide every customer with a Written Contract (to include Terms and Conditions)
• Provide every customer with a Written Guarantee
• Provide every customer with Deposit Protection Insurance (where a deposit has been taken)
• Provide every customer with an Insurance Backed Guarantee
• Comply with building control regulations on every installation
• Allow DGCOS Inspectors to inspect any installation deemed necessary
• Allow DGCOS to send every customer a Satisfaction Questionnaire
• Submit to the legal jurisdiction of DGCOS and the Ombudsman.

Organisations wishing to apply should use the contact tab, and request an application form.

Ongoing Vetting

• Every customer is automatically sent a Satisfaction Questionnaire and pre-paid envelope
• These replies are entered into the DGCOS performance system and results monitored
• Minimum standards set in each category and alerts set off when ratings fall below minimum standards
• These scores will be available to view by the installer and comparisons of performance with whole membership
• System automatically picks up low scores and identifies relevant salespeople and failing fitting teams etc
• Annual review of credit checks and public/employer liability insurances