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What powers does the Ombudsman have?
The Ombudsman can: i) recommend the member reconsider the complaint ii) formally reprimand the member or instruct DGCOS to revoke their membership iii) recommend that the member rectify the problem or pay compensation iv) dismiss the claim altogether…
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Can The Ombudsman's decision be subject to an appeal?
The Ombudsman's proposed resolution is sent to the DGCOS Member and the customer. If neither party challenges the complaint, it becomes binding on the member.…
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Who are DGCOS Members?
All members have been through a thorough accreditation process and have satisfied DGCOS administrators with their high standards of quality, ethics, professionalism and customer service. During the accreditation process, DGCOS commissions a professional internet search of all incoming members. Once an applicant has passed the accreditation process and is offered membership they are then subject to…
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What are the objectives of DGCOS?
DGCOS aims to bring together a group of high quality, specialist installers from around the UK, with the purpose of promoting best practice and providing consumers with a professional installation and guarantee. We also provide a mechanism to have complaints and grievances investigated by way of free mediation or ombudsman (using independent inspections where deemed necessary) with results which …
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