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The Double Glazing & Conservatory Ombudsman Scheme aims to protect consumers and improve the reputation of the glazing industry. Find out more about DGCOS by selecting the relevant page on the right.
Windows
Most properties lose heat through their windows, but energy efficient glazing keeps them warmer and quieter. Energy efficient windows can also make your home more comfortable and reduce your carbon footprint.
Doors
Doors are available in a range of modern materials including uPVC, Composite and Timber. Each material has its own benefits including thermal efficiency and acoustic performance. What's more Doors are available with a range of glazing options including Triple Glazing. Different types of doors include: French Doors, Bi-folding doors and Patio Doors.
Conservatories
Conservatories are a great way to add style and value to your home. They are available in a huge range of bespoke, classic and contemporary designs that can help open up your property and allow more light to enter.
Orangeries
Roofline
Roofline products are designed to protect your home from the elements that can lead to damp and mould on the inside of your home. Replacing your roofline with a modern uPVC alternative will prevent rotting, discolouration and improve the performance of your roof.
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Other products covered under the DGCOS scheme include garden rooms, garage doors and porches. Click on the relevant product to find out more.
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Double Glazing News | Date: January 2020

Behind the Scenes: A Day in the Life of a Mediator

Impartiality is the fundamental requirement of a mediator; whose role consists of resolving a conflict between two parties who disagree. Their role is not to take sides but to reach a fair conclusion that both parties are happy with. Mediation and alternative dispute resolution (ADR) involve much more than appears on the surface so we’ve put together an outline of a typical day in the life of a…

Winners At The Top 50 Companies For Customer Service Awards!

We’re excited to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS has been announced as 2020 winners of the ‘Contact Centre Special Moment’ award at The Top Companies for Customer Service Awards. This is a fantastic result highlighting our industry-leading complaint handling and alternative dispute resolution (ADR) services. Our ‘Resolution Revolution�…

What changed in 2019?

As one year ends and another begins we look at the home improvement marketplace in 2019 and reflect on a tremendously exciting and busy year for QASSS and its schemes DGCOS, HIES and HICS. Our Achievements We have transformed our complaint handling and ADR service offering industry-leading speed of resolution, reducing the average time to 3.59 days as compared to the industry average of 80 days…

Finalists at the UK Complaint Handling Awards & The Top 50 Companies for Customer Service Awards

We’re pleased to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS consumer protection schemes have been announced as finalists at both the UK Complaint Handling Awards and The Top 50 Companies for Customer Service Awards The UK Complaint Handling Awards is now in its 4th year and continues to be the only awards programme in the UK to recognise the inspiring …

New Year – New Business Opportunities