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The Double Glazing & Conservatory Ombudsman Scheme aims to protect consumers and improve the reputation of the glazing industry. Find out more about DGCOS by selecting the relevant page on the right.
Windows
Most properties lose heat through their windows, but energy efficient glazing keeps them warmer and quieter. Energy efficient windows can also make your home more comfortable and reduce your carbon footprint.
Doors
Doors are available in a range of modern materials including uPVC, Composite and Timber. Each material has its own benefits including thermal efficiency and acoustic performance. What's more Doors are available with a range of glazing options including Triple Glazing. Different types of doors include: French Doors, Bi-folding doors and Patio Doors.
Conservatories
Conservatories are a great way to add style and value to your home. They are available in a huge range of bespoke, classic and contemporary designs that can help open up your property and allow more light to enter.
Orangeries
Roofline
Roofline products are designed to protect your home from the elements that can lead to damp and mould on the inside of your home. Replacing your roofline with a modern uPVC alternative will prevent rotting, discolouration and improve the performance of your roof.
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Other products covered under the DGCOS scheme include garden rooms, garage doors and porches. Click on the relevant product to find out more.
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Double Glazing News | Date: January 2024

Avoiding a race to the bottom

It seems that no sooner had we come through the challenge of Covid-19, we were straight into a cost of living crisis, both of which have affected the door, window and conservatory industry. In his latest column, Faisal Hussain, DGCOS Chief Executive, discusses the implications that economic pressures have had on installers and how they can best adapt. The last few years have been difficult for bot…

The importance of providing good customer service

Throughout his experience of doing significant home renovations, Faisal Hussain, DGCOS Chief Executive, has been exposed to various levels of customer service. He discusses here the main issues that have impacted on him and gives his thoughts on how installers can offer top level service to their customers. Over the last few months, I have been in the position of being a customer of various trade…

The Rolls Royce of Consumer Protection

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) recently announced its successful accreditation to ISO 9001, one element of which includes customer satisfaction. ISO 9001 seeks proof that a business needs to ensure it maintains a focus on enhancing customer satisfaction, always looking to improve the customer and supply chain experience. Faisal Hussain, DGCOS Chief Executive, comments: …

Take a listen: Mental Health & Wellbeing Podcast series from DGCOS & NHIC

The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) recently teamed up with the National Home Improvement Council (NHIC) along with medical experts, frontline charity workers and DGCOS representatives to share first hand insight and knowledge about the industry’s current mental health and wellbeing challenges. Faisal Hussain, DGCOS Chief Executive, comments: “During this carefully res…

Spontaneous glass breakage explained