The Double Glazing & Conservatory Ombudsman Scheme (DGCOS), as part of QA Scheme Support Services, has been victorious at the Be Inspired Business Awards (BIBAs), Lancashire’s premier business awards, winning Leadership Team of the Year.
Louise Fletcher, Deputy Managing Director of QA Scheme Support Services, expressed her delight at the win: "We are more than thrilled to win the Leadership Team of the Year category at this year’s BIBAs, an award that reflects the excellent leadership team we have in place looking after our schemes.
“The team is dedicated to creating an environment of excellence within the organisation, driving for a people-centric work environment that’s operationally efficient, through training and supporting our people to be the best they can be. Collectively, we foster the values of respect, integrity, teamwork, and communication at all levels of the organisation and encourage wellbeing for all.
“We strongly believe that a motivated and happy workforce leads to excellent service delivery, increased productivity, and ultimately, greater customer satisfaction. While this remains central to our business, with high standards of Key Performance Indicators (KPIs) to maintain to ensure we’ve engaging with our members effectively and efficiently, it’s not all about business.
“I’m a huge advocate for improving mental health and well-being. Not only do we promote it with our members and the wider industry, but we take it very seriously internally, too. We’ve implemented Mental Health Awareness Days and appointed three trained Mental Health First Aiders (MHFA) to support our team. We’ve implemented other rewards like personalised tokens of appreciation and team-building activities too, which have significantly increased employee engagement, boosted motivation and reduced staff turnover.
“The leadership team maintains these standards through rigorous quality control measures, targeted training and quarterly offsite senior management sessions.
“Winning this award is a great reflection of the team’s vision, hard work and dedication, and I couldn’t be prouder. DGCOS is a place where excellence thrives for both our team and our members”.