The Double Glazing & Conservatory Ombudsman Scheme (DGCOS), as part of QA Scheme Support Services, is thrilled to announce their nomination as a Finalist in the esteemed Leadership Team of the Year category at the Be Inspired Business Awards (BIBAs), Lancashire’s premier business awards. This is the second year running that the organisation has made it to the finals, last time in the Employer of the Year category.
Leadership Team of the Year
Faisal Hussain, Chief Executive of DGCOS, expressed his delight at the nomination,
"We are honoured to be recognised by the BIBAs, once again. This nomination reflects our commitment to excellence and the dedication of our senior leadership team and people-centric strategy. It highlights our focus on fostering a positive work culture and enhancing operational efficiencies.
“Central to our approach is a strong emphasis on respect, integrity, teamwork, and communication at all levels of the organisation. Our success is built on the principle that a motivated workforce leads to superior service delivery, increased productivity, and ultimately, greater customer satisfaction. This all starts with the leadership team who have cemented this approach through targeted training and quarterly offsite senior management sessions.
“At DGCOS, it’s not just about business; we prioritise our staff’s wellbeing. We’ve implemented Mental Health Awareness Days and appointed three trained Mental Health First Aiders (MHFA) to support our team. Additionally, we’ve enhanced employee engagement through personalised tokens of appreciation and team-building activities, which have significantly boosted motivation and reduced staff turnover.
“Customer satisfaction will continue to remain at our forefront, with high standards of Key Performance Indicators (KPIs) in place to ensure effective service delivery. Our KPIs include maintaining an average wait time of less than 20 seconds for answering calls and responding to emails within two working days. These standards are upheld through rigorous quality control measures. For me, it’s all about being transparent and accountable.
"Being a BIBAs awards finalist is a massive honour, but it’s about recognising the effort our collective teams put in every single day. Winning would be the real validation of our commitment to making DGCOS a place where excellence thrives."
To find out more about becoming a DGCOS installer, visit https://installers.dgcos.org.uk/