In recent years, mental health challenges in the workplace have become increasingly evident, and the glass and glazing industry is no exception. In 2022, The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) launched the ground-breaking Mental Health Survey, a brave first step for our industry. DGCOS launched a follow-up survey in 2024 whereby the results are now available with some interesting shifts in behaviour and perceptions.
Stress, anxiety, and depression continue to be major concerns. In 2022, 44.74% of respondents felt extremely stressed, dropping slightly to 42.31% in 2024. Anxiety levels rose from 39.47% in 2022 to 42.31% in 2024, highlighting the need for targeted support to manage workplace pressures. Depression, while showing some improvement, remains significant, affecting 18.42% of respondents in 2024, down from 28.95% in 2022.
Chief Executive of DGCOS, Faisal Hussain, explains more:
“These surveys are our roadmap to better mental health in the glass and glazing industry. It's not just about ticking boxes, it requires collective action and commitment, which is essential. The findings uncover widespread challenges employees face, showing that these issues aren't isolated—many individuals share similar experiences. By adopting proactive measures, as a sector, we can foster a workplace where mental health isn't just prioritised but nurtured, ensuring a healthier, more productive workforce for the long haul.
Taking their toll
“Key factors impacting employee mental health continue to include consumer complaints and financial pressures. Consumer complaints dropped from a staggering 50% in 2022 to 34.62% in 2024, while financial pressures like chasing payments and cash flow issues continue to take their toll. Operational challenges such as staff shortages and quality control issues continue to affect overall mental well-being.
Silver linings
“Despite these challenges, there's a silver lining: 30.77% of respondents in 2024 sought medical help, up from 23.68% in 2022. However, there's still a gap in sufficient support, with 15.38% reporting they didn't receive the right help, an increase from 10.53% in 2022. But it’s not all bad news. Employee perceptions of employer support have improved, with 19.23% rating their employers as very supportive in 2024, up from 13.16% in 2022. Employers recognise the need for even greater support from their staff, showing a mutual commitment to improving workplace mental health.
“The survey reveals mixed opinions about mental health awareness within the industry. In 2024, 80.77% of respondents felt there wasn't enough awareness, but efforts are underway to normalise discussions and break down taboos around mental health among colleagues. Interestingly, the perception of a mental health crisis has shifted: in 2022, 60.53% believed there was a crisis, which dropped to 34.62% in 2024. Those who didn’t see a crisis increased from 39.47% in 2022 to 65.38% in 2024, indicating a more optimistic outlook or actual improvements.
“The industry needs more extensive employee wellbeing programmes, increased training on mental health issues, and a culture of openness and support. By tackling these challenges head-on, the glass and glazing industry can set a precedent in prioritising mental health in the workplace. This latest survey highlights both the ongoing struggles and areas for improvement within the industry. With collective action and commitment, the glass and glazing industry can continue to enhance mental health support, ensuring a healthier, more productive workforce. It’s up to all of us collectively to drive this forward.”