Customer Reviews & Survey

This service was outstanding and an absolute godsend for us. We were dealt with professionally and, as you would expect, impartially but with a good level of sympathy given our circumstances. DGCOS put in a lot of effort to helping us out and provided good levels of communication and explanation throughout the process. Myself and my husband were very impressed with the service and words cannot express how grateful we were that it was available to us, all free of charge too. 10 out of 10.

After months of fighting with large companies 1 phone call and within the same day Tracy got me a resolution. She was polite helpful and most of all caring cant recommend them enough. Wish I had called them sooner. First class service from Tracy, prompt and efficient 5 stars as I cant give 10.

Having reached a point of impasse in endeavouring to resolve issues of poor workmanship and a leaking roof, we decided to utilise the services of DGCOS as a last resort before legal action. Fortunately, this decision proved to be the right one and we would like to thank Tracy for her intervention and resolving what could have been a long and expensive drawn out process. The matter was subsequently concluded to the satisfaction of all concerned and I would not hesitate in recommending this organisation.

I have been communicating with DGCOS on behalf of my elderly aunt who had paid a £2,000 deposit for the installation of a new conservatory roof. Unfortunately the DGCOS registered company that was to do the work went bust before job commenced and the company that took over their outstanding contracts would not carry out the work. DGCOS have been very helpful and supportive, providing information and contacting the company that inherited the contract to try and resolve the issue. The new company are still refusing to carry out the work, my aunt and myself are extremely grateful because DGCOS have confirmed that they are refunding the £2,000 deposit that was paid.